This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.
This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.
This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.
(2) Free delivery
We offer free standard delivery to all UK mainland addresses (only areas listed in the drop-down boxs in the checkout area) on all orders.
(3) Delivery methods
We deliver to all UK areas except for Ireland and Scotland.
All delivery methods will be Economy.
(4) Delivery periods
Delivery within 5 working days.
(5) Delivery charges
Delivery is included in all prices.
(6) Delivery tracking
You can login to your account and check the status of your order as it is updated.
(7) Receipt and signature
The delivery must be received in person at the delivery address, and a signature must be provided.
Our delivery service providers will notify you by telephone in advance of attempting to make a delivery.
(8) Additional deliveries and collection
If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.
If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
(9) Delivery problems
If you experience any problems with a delivery, please contact us by email to firstname.lastname@example.org, by telephone on 01594 832386 or through our website at www.firewoodlogsonline.co.uk/contact-us.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
• you provided the wrong address for delivery;
• there is a mistake in the address for delivery that was provided;
• the address for delivery is not reasonably accessible;
• the address for delivery cannot safely be accessed;
• where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
• where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.